سياسات الاستبدال والاسترجاع

Replacement and return policies for our customers inside Unayzah. You can exchange or return through our main branch in Unayzah within 7 days. To reach the branch via the following link: https://maps.app.goo.gl/NDsEK9WaS16se76i8. The customer has the right to exchange and return within 7 days from the date of receipt of the product at the latest, based on the data shown to us in the order tracking panel affiliated with the chosen shipping company. The purchase invoice or order number must be kept to complete the exchange or return process. In case of an error in the order, Phones bears the human error, and we will cover all shipping costs for the return or exchange. If the customer’s request was through Tamara, Tabi, or any other installment method, payments will continue from the customer until the exchange or return process is fully completed. In the case of purchasing a package or promotional bundle, the customer must return all products included in the bundle, and partial returns are not allowed, provided all products are in their original condition and unused. Products that have been opened cannot be returned or exchanged unless a manufacturing defect is proven and sent to us on the same day of receipt, along with a photo proving that. If the customer did not receive the shipment from the shipping company and it was returned to us by the carrier, we have the right to inspect the product and ensure its safety from damages before refunding the order amount. The customer bears the full shipping cost if there are no manufacturing errors or defects in the products and proof of that. We are not responsible for delays caused by the shipping company in delivering the product. Once the product arrives intact, it is our responsibility. Conditions for return and exchange: Products are to be returned within a maximum of 7 days. All products must be in their original condition with labels and delivery packaging. We have the right to inspect the products after receiving them from the carrier before refunding. After verifying that the products arrived in good condition, the product will be replaced or the amount refunded to your account within a maximum of 2-14 days from the date we receive and inspect the product, with the shipping costs deducted for both ways. Products that have been opened cannot be returned or exchanged unless a manufacturing defect is proven and sent to us on the same day of receipt, along with a photo proving that. We reserve the right to approve the exchange or return based on the above conditions. Terms and conditions apply for submitting a return or exchange request: Name: Mobile number: Order number: Product: Reason: Fill in the above details and send them to the following number: 0506281112. We will respond to you as soon as possible.